Account Management Lead opportunity with EHS software provider.
Great opportunity to join a leading EHS software provider - looking after some of their key Enterprise Accounts and offer guidance to other team members. Responsibilities -
Drive Customer Satisfaction & Growth: Foster satisfaction and expand relationships within an assigned customer portfolio by identifying growth opportunities and driving deeper engagement.
Coordinate Program Activities: Design, plan, and coordinate activities to enhance program success and participation, ensuring positive outcomes for all stakeholders.
Manage Multiple Priorities: Oversee diverse priorities and collaborate with delivery teams to deliver an exceptional customer experience.
Support Projects & Expansions: Work closely with customers and internal teams to support projects, pilots, renewals, and expansion opportunities.
Engage & Align with Customers & Team: Build product understanding, facilitate on-site meetings, and attend quarterly HQ meetings for strategic alignment and planning.
Requirements -
5-7 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
Experience of working within a Sustainability tech focused business (desirable)
Ability to be flexible and adaptable.
Ability to prioritize, execute projects, and manage time effectively.
Empathetic, customer-first attitude.
Experience with SaaS, required.
Great opportunity to join a leading EHS software provider - looking after some of their key Enterprise Accounts and offer guidance to other team members. Responsibilities -
Drive Customer Satisfaction & Growth: Foster satisfaction and expand relationships within an assigned customer portfolio by identifying growth opportunities and driving deeper engagement.
Coordinate Program Activities: Design, plan, and coordinate activities to enhance program success and participation, ensuring positive outcomes for all stakeholders.
Manage Multiple Priorities: Oversee diverse priorities and collaborate with delivery teams to deliver an exceptional customer experience.
Support Projects & Expansions: Work closely with customers and internal teams to support projects, pilots, renewals, and expansion opportunities.
Engage & Align with Customers & Team: Build product understanding, facilitate on-site meetings, and attend quarterly HQ meetings for strategic alignment and planning.
Requirements -
5-7 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
Experience of working within a Sustainability tech focused business (desirable)
Ability to be flexible and adaptable.
Ability to prioritize, execute projects, and manage time effectively.
Empathetic, customer-first attitude.
Experience with SaaS, required.
