Leading French unicorn PayFit required an experienced Customer Success leader to establish and scale their UK operations whilst managing thousands of existing customers.
Payfit
Scaling Success in the UK
PayFit, a French tech unicorn founded in 2015 with over £200m in VC funding, has seen remarkable growth across Europe. During their UK market expansion, they needed to establish robust customer success operations to support their rapidly growing customer base, leading them to partner with Propel for this crucial hire.
The Challenge
PayFit's swift expansion into the UK market demanded a senior Customer Success leader who could both manage their existing customer base and create a strong foundation for future CS practices. They needed someone with proven B2B SaaS leadership experience who could handle rapid scaling across a diverse, high-volume customer portfolio.
The Solution
Leveraging our extensive network within B2B SaaS, we conducted comprehensive market mapping to identify senior CS leaders with the precise experience required. We focused on candidates with proven track records in high-growth environments, experience managing extensive SMB/MM customer bases, and strong team-building capabilities.
The Results
Within six weeks, we presented ten thoroughly vetted candidates who matched PayFit's specific requirements, leading to a successful placement. This partnership has evolved into an ongoing relationship, with Propel continuing to support PayFit's expanding recruitment needs as they grow their UK presence.