We helped Mosaic Smart Data identify and secure their Head of Customer Success within six weeks, enabling them to scale their enterprise client relationships effectively.
Mosaic Smart Data
Building Customer Success Excellence
Mosaic Smart Data, a high-growth B2B SaaS analytics start-up serving major financial institutions, partnered with us to build their Customer Success function. With clients like J.P. Morgan and ING already on board, they needed an experienced leader to manage enterprise accounts and establish their CS operations from the ground up.
The Challenge
Mosaic Smart Data needed to establish their Customer Success function with a senior leader capable of managing enterprise accounts while building a team. They required someone with proven experience in high-growth B2B SaaS environments who could both handle key accounts and develop the CS infrastructure.
The Solution
We leveraged our extensive network and conducted targeted headhunting to identify Customer Success leaders with track records in scaling teams. Our search focused on professionals who had been early-stage hires in high-growth companies, combining hands-on enterprise account management with team development experience.
The Results
Within six weeks, we delivered a shortlist of twelve highly qualified candidates and successfully placed Mosaic's Head of Customer Success. This key appointment has laid the foundation for their Customer Success function, and our partnership continues as we support their commercial team expansion.