Securing senior customer success talent to drive value for enterprise clients in the dynamic digital advertising space.
Jivox
Strategic Customer Success Leadership
Jivox is a Silicon Valley-headquartered B2B SaaS platform leveraging AI and Machine Learning to deliver personalised video advertising solutions for global brands and retailers. With their UK team managing EMEA operations, they sought a Customer Success Director to oversee their most strategic Tier 1 accounts.
The Challenge
Following an internal move of a senior Customer Success Director, Jivox needed an equally experienced industry professional to manage their most strategic client relationships. The role required deep industry knowledge and proven ability to work strategically with senior stakeholders to maximise the value of Jivox's solution.
The Solution
We leveraged our extensive B2B SaaS network while conducting targeted market research to identify and map the most relevant companies for direct headhunting. Our thorough screening process included two-stage interviews with each candidate to ensure precise alignment with Jivox's specific industry requirements.
The Results
We delivered a shortlist of ten exceptional candidates within a tight timeframe, with three progressing to final stages. The successful placement met all strategic requirements, leading to an ongoing partnership with Jivox for their hiring needs across both UK and US markets.