Complex technical requirements met with precision: delivering a crucial Enterprise CSM hire for a rapidly scaling global business.
Ardoq
Enterprise Success at Scale
Ardoq, a Norwegian-based B2B SaaS scale-up and leader in Enterprise Architecture platforms, partnered with Propel following their Series D funding of $160m. With offices across New York, London, Oslo and Copenhagen, they sought to expand their UK Customer Success team through a strategic Enterprise CSM hire.
The Challenge
Ardoq required a unique hybrid professional combining project management, technical customer success, and strategic consulting expertise. The role demanded extensive B2B SaaS experience and a proven track record of managing 7-figure enterprise clients through technical transformations. Finding this specific skill set within their existing UK market presence proved challenging.
The Solution
We conducted targeted market mapping, focusing on candidates with either Enterprise Architecture experience or technical Customer Success backgrounds within high-growth B2B SaaS environments. We developed a bespoke interview process to evaluate candidates against key metrics aligned with Ardoq's specific requirements and future growth plans.
The Results
From a carefully curated shortlist of eight Enterprise Customer Success Managers, we successfully placed the ideal candidate who matched all technical and strategic requirements. This key appointment strengthened Ardoq's UK Customer Success team, supporting their continued growth trajectory and ability to serve enterprise-level clients effectively.